Privacy Policy
Last Updated: November 20, 2025
East Bay Arbor (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for services.
This Privacy Policy aligns with California privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
By using our website, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information You Provide
Name
- Phone number
- Email address
- Address or service location
- Project details or service inquiries
- Any other information you provide through our contact forms, emails, or text communication
B. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Referring website
- Cookies or similar tracking technologies
This helps us improve website performance and user experience.
2. How We Use Your Information
We use your information to:
- Respond to service inquiries
- Provide quotes and schedule appointments
- Deliver and manage tree services
- Improve our website and customer experience
- Maintain internal records
- Communicate updates, reminders, or follow-ups
- Comply with legal obligations
We do not sell your personal information.
3. Sharing Your Information
We may share your information only with:
- Service providers assisting with website hosting, communication tools, or analytics
- Legal authorities if required to comply with law or protect our rights
- Contractors or team members involved in delivering services (only as needed)
We do not sell, rent, or trade personal data to third parties.
4. Cookies and Tracking Technologies
Our website may use cookies, analytics tools, or similar technologies to enhance user experience.
You may choose to disable cookies in your browser settings.
5. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect
- Access your personal information
- Request deletion of your information (with certain exemptions)
- Correct inaccurate information
- Opt out of the sale or sharing of personal information (we do not sell data)
- Limit the use of sensitive personal information
To exercise your rights, contact us at:
We will verify your identity before processing your request.
6. Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, or misuse.
However, no online transmission is 100% secure.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content or privacy practices.
8. Children’s Privacy
Our website is not intended for use by children under 13.
We do not knowingly collect information from minors.
9. Updates to This Policy
We may update this Privacy Policy periodically.
The updated version will be posted on this page with a new “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy or your data rights, contact:
East Bay Arbor
26550 Colette St., Hayward, CA 94544